Please read our Polices and Terms & Conditions carefully. Violation of these codes, or suspected violations, may result in the temporary or permanent suspension of services. LOTUS reserves the right to revoke service at any time and for any reason.
Code of Conduct
No Minors. You must be 19 years or older to use the shoplotus.ca site or any of its products, and provide valid government issued ID as proof of age upon delivery. We do not provide to minors under any circumstances.
No Reselling or Sharing. We provide fresh cannabis for personal use only. Any resale or sharing of our medicine is strictly forbidden, as is sharing of LOTUS’ details or logins for any reason. All sales are final, no refunds or exchanges.
Be Responsible. Please use your cannabis in a responsible and respectful manner. Keep out of reach of children and animals. Do not drive or operate heavy machinery if you have consumed cannabis in any form.
Site user’s Pledge
I confirm all the information in my application to be true, correct and complete. I understand that the use of fraudulent information will result in immediate termination of LOTUS’ service.
I understand that cannabis may cause temporary impairment including changes in cognitive ability and short-term memory. I understand that cannabis may temporarily affect my heart rate and/or blood pressure. I will be especially careful of impairment when consuming edible products or extracts and concentrates. I will not drive, operate heavy machinery, swim, dive or take part in physically risky endeavors while consuming cannabis.
I understand that LOTUS provides cannabis to me only, and that reselling and/or sharing is strictly forbidden. I understand that LOTUS reserves the right to suspend or terminate service if I’m suspected of re-selling cannabis products.
I understand that cannabis products are not to be transported outside of Canada. I will not attempt to internationally transport LOTUS products.
I am aware that combining cannabis with pharmaceutical drugs could be harmful, and I agree to consult with a physician before use.
I will avoid combining cannabis with alcohol or recreational drugs due to known negative effects.
I promise to use cannabis responsibly and respectfully. I will not consume cannabis or become intoxicated in public settings and/or settings where minors might be present.
I will not dispense cannabis to a minor under any circumstances, except where specifically advised by a physician.
I am aware of the possibility that cannabis could negatively affect a developing fetus, as with many medications. I will not consume cannabis while pregnant or nursing, under any circumstances.
I will take care to keep my cannabis out of reach of children and animals to prevent their consumption by accident.
I will dispose of marijuana waste securely and responsibly.
I hereby agree for myself, my heirs, and executors to release and forever discharge LOTUS and its owners and employees, jointly and severally from any and all actions, causes of actions, claims and demands for, upon or by reason of any damage, loss or injury, which hereafter may be sustained by products purchased from LOTUS. This extends and applies to, and also cover and includes, all unknown, unforeseen, unanticipated and unsuspected injuries, damages, loss and liability and the consequences thereof, as well as those now disclosed and known to exist.
I understand that LOTUS does not provide liability insurance for the protection of any individuals or groups who may purchase and use products carried by LOTUS. I accept that I use cannabis products entirely at my own risk.
I grant LOTUS permission to keep a copy of my Government ID on file.
I designate LOTUS to attain cannabis on my behalf.
I understand that due to the ever-changing legal status of cannabis and the industry, I may be asked to provide further legal/medical documentation supporting my need for medicinal cannabis.
What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
LOTUS is the sole owners of the information collected on this site. We only collect or access information that you voluntarily give us via email or other direct contact from you. We use this information for contact purposes only. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order (see “Data Sharing” below).
Your Access to and Control over Information
You may opt out of any future contacts from us at any time.
LOTUS takes precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
LOTUS uses professional SSL security certificates during every website transaction
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific duty (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure private environment.
We request information from you on our order form. To purchase from LOTUS, you must provide contact information (like name and shipping address). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we may use this information to contact you.
You can change or correct order-related information at any time, including your shipping address and your preferred name. However, due to system limitations, your account is tied to your provided email address and cannot be changed. Please contact us if you wish to change an email address after your account is created.
Your browser may use “cookies” when accessing this site. A cookie is a temporary piece of data stored on your hard drive, such as a password or address, to improve your access to a site and speed up your login and site navigation process, your shopping cart relies on cookie use to function properly, and cookies are also utilized by analytics services employed by LOTUS (see “Links” below). This is a totally normal function of modern websites; our cookies expire and delete automatically after they have served their purpose, and are not permanently stored by LOTUS.
If you are concerned about cookie use on your browser, you may consult technical resources on controlling them. The LOTUS website is also fully navigable in incognito mode.
We use third party services such as Dream Payments on delivery. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.
This website contains links to other sites, both directly and in the form of widgets (including advertising and/or analytics tools) run on the LOTUS site. Please be aware that we are not responsible for the content, cookies or privacy practices of such other sites or services. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Surveys & Contests
From time-to-time, our site may request information via surveys or contests. Participation in these surveys or contests is completely voluntary. Information requested may include contact information (such as name and shipping address), and demographic information (such as postal code) as well as personal opinions on site features and other text. Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of improving the use and satisfaction of this site. LOTUS does not sell or otherwise disclose survey information to any third party.
Account Cancellation / Termination and Data Deletion
LOTUS maintains secure digital records and print backups of certain records in a private location. If a user requests account cancellation from LOTUS, or has their account terminated by LOTUS staff, the user’s data and personal information will be deleted within 30 days. This deletion is total, including submitted ID images, order records and invoices, and destruction of any hard copies.
In some instances, if LOTUS deems that the user poses a safety or security concern, LOTUS may keep a user’s name and ID on file to prevent the user’s re-registration. However, all other data is deleted.